Refund & Return Policy

Thank you for choosing Bioniq GO. This Policy details the terms and conditions regarding returns, refunds, and subscription cancellations for orders referred through bioniqsupplement.com, managed by Independent Herbalife Distributor Amedeo Zullo.

1. Personalized Products Policy

Bioniq GO formulas are matched to individual questionnaire inputs (including lifestyle, dietary preferences, physical metrics, and targeted goals) selecting one formula from 40 scientifically evaluated options.

Because each order initiates personalized fulfillment based on the purchaser's specific questionnaire profile:

• Once an order is confirmed and sent to automated compounding and fulfillment, it cannot be canceled, exchanged, or refunded for remorse or incorrect data entry.
• We encourage all customers to carefully verify their questionnaire answers, personal details, and delivery information prior to finalizing checkout.

2. Monthly Subscription Terms & Cancellation

Bioniq GO operates as a convenient monthly subscription service, providing continuous periodic delivery of your selected formula.

• You retain complete control over your subscription and may pause, adjust, or cancel at any time with no cancellation penalties.
• To prevent billing for an upcoming shipment, cancellations or pauses must be initiated **prior to your scheduled recurring billing date**.
• You may manage your subscription directly by logging into your MyHerbalife account or via the self-service Manage Subscription portal.

3. Damaged or Defective Items

Every batch of Bioniq GO ingredients adheres to strict Swiss quality controls monitored by SwissMedic. If your shipment arrives damaged in transit or differs from your confirmed selection:

• Please contact customer support immediately and provide photographic documentation of the damaged packaging and product container.
• Upon verification, a replacement shipment will be dispatched promptly at no additional cost.

4. Support Contact

For assistance regarding your order status, subscription modifications, or product questions, please reach out to:

• Distributor: Amedeo Zullo (Independent Herbalife Distributor)
• Email: amedeo@zullo.com